HelpVentracardChanges, payment & refunds
Change your Ventracard
Change the photo or link on a card from the website or from the RMS.
1 min read · Updated 13 Oct 2026
A card you made on the website
There is no account behind it, so there is nothing to sign in to. Write to admin@ventranet.ch with your reference (it is in your email) and say what should change.
If you later create an RMS account with the same email, the card joins that account by itself. From then on you change it yourself, in the RMS under Profile → Ventracard.
A card in the RMS
Profile → Ventracard. Each field can follow your profile or hold its own value. Empty fields use your profile, so the card follows when your profile changes.
One card, one person. Small changes to the name are fine: a typo, a middle name. A different name is not, because a Ventracard belongs to one person. After a marriage, for example, choose Ask support to change it…. We check by hand and answer by email.
Getting the new version into Wallet
Wallet does not update the card by itself. After a change, open your card page and add the card to Wallet again. The new one replaces the old. On a card without an account, a new LinkedIn link gives you a second card, so delete the old one in Wallet.
Taking it down
Write to admin@ventranet.ch. We take the card and its page down.
Read next
- The Ventracard in the RMSIncluded in every paid plan. On Free, CHF 3.90 once, and yours to keep.What it takes from your profile · On iPhone and on a computer1 min
- Add the card to Apple WalletOn your iPhone, two taps. From a computer, open the card page on your phone.On your iPhone · From a computer · Showing it · Android1 min
All of Changes, payment & refunds
Still not sure? Write to admin@ventranet.ch, or ask about an event. A person answers.