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Help/Ventranet RMS/Troubleshooting

The assistant means the wrong person

Say No, and name them fully.

1 min read · Updated 8 Oct 2026 · Ventranet RMS

  • Before Yes: choose × on the card, or correct the name in the card.
  • After Yes: Undo under the change.
  • Next time: use the full name, “Jonas Meier” rather than “Meier”. When it is unsure, it asks with buttons.

Read next

  • Answer its questionsWhen it is not sure, it asks with buttons.1 min
  • Undo what it didEvery change it made can be taken back.1 min
Before, in TroubleshootingThe assistant says “limit reached”Next, in TroubleshootingNo face cards

All of Troubleshooting

  • Someone is due though we just talked
  • “Your last change couldn’t be saved”
  • The assistant says “limit reached”
  • The assistant means the wrong person
  • No face cards
  • Two accounts after signing in

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